Outgoing Mail Configuration
OVERVIEW
Pluto LMS uses a standard no-reply email address sent from "noreply@lmsnotifications.com". This email address can be updated to your own white labelled domain if you use your own SMTP provider.
Use Case Example:
Imagine that you are a training manager and you want to ensure that all email notifications sent from the LMS are branded with your company's domain and are delivered reliably to your employees' inboxes.
By leveraging the custom SMTP feature in Pluto LMS, you can enhance the reliability and professionalism of your email communications, providing a seamless experience for your training participants.
Choosing your own SMTP provider
There are a few 3rd party services out there that can help you with this. Namely:
And as you can imagine, many others. You're welcome to use any SMTP provider you feel most comfortable with.
Pricing
As this is a 3rd party service, we do not charge any transactional fees on this SMTP service. Note that the 3rd party service may bill you separately.
What to get from your SMTP provider
Note: Please contact your 3rd party SMTP provider to help you with retrieving these details.
1) SMTP hosts
Get the full name of the SMTP server that Pluto LMS should use to send mail:
Example: "smtp.zeptomail.com"
2) Port
For secure connections, port 465 is usually used with SSL, port 587 is usually used with TLS.
Example: "587"
3) SMTP security
If the SMTP server requires secure connection, specify the correct protocol type.
Options: None, SSL or TLS
4) SMTP Auth Type
This sets the authentication type to use on smtp server.
Options: LOGIN, PLAIN, NTLM, CRAM-MD5
5) SMTP username
Example: "emailapikey"
6) SMTP password
Please do not share this with us, but keep this for when your custom SMTP is activated on your LMS.
7) No-Reply Email Address
The email your notifications will be sent from.
Example: "noreply@lmsnotifications.com"
Next Steps
Once you have retrieved the above from your SMTP provider, please email support@plutolms.com to activate your custom SMTP service. We will then open the settings where you can add your SMTP details.
Enter your credentials:
This is an example using ZeptoMail:
SMTP hosts = smtp.zeptomail.com:587
Note that the port number is included in this line as shown above.
SMTP security = TLS
SMTP Auth Type = LOGIN
SMTP username = emailapikey
SMTP password = ••••••••••
No-Reply Address = noreply@lmsnotifications.com
Once you have added these credentials, try sending yourself or one of your team members a message from your LMS to check if these were entered correctly. Be sure to check your spam folder. If the email does not deliver please contact your SMTP service provider to ensure these credentials are correct. You can CC support@plutolms.com so that we can also test this for you.
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